Terms of use

January 20, 20252026-04-25 16:28

Terms of use

Terms of Use

Company Name: Acute Tourism LLC

1. Introduction

Welcome to Acute Tourism LLC. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Use. These terms govern your relationship with Acute Tourism LLC in relation to all bookings, services, and interactions made through our platform.

If you do not agree with any part of these terms, you should not use our services.

2. Services Offered

Acute Tourism LLC provides travel and tourism-related services including, but not limited to:

  • Tour bookings and activity reservations

  • Desert safaris, yacht rentals, and excursions

  • City tours and travel packages

  • Transportation and transfer services

  • Customized travel planning

All services are subject to availability and may be modified or withdrawn at any time without prior notice.

3. Eligibility

By using our services, you confirm that:

  • You are at least 18 years of age, or using the service under the supervision of a legal guardian

  • All information provided by you is accurate and complete

  • You have the legal authority to enter into binding agreements

4. Booking & Payments

  • All bookings must be confirmed with full or partial payment as specified at the time of booking

  • Prices are subject to change without prior notice until the booking is confirmed

  • Payments must be made through approved payment methods provided by Acute Tourism LLC

  • Failure to complete payment may result in cancellation of your booking

5. Cancellation & Refund Policy

  • Cancellation policies vary depending on the service booked

  • Refund eligibility, timelines, and charges will be communicated at the time of booking

  • No-shows or last-minute cancellations may not be eligible for refunds

  • Acute Tourism LLC reserves the right to cancel or reschedule bookings due to unforeseen circumstances such as weather conditions, safety concerns, or operational issues

6. Changes & Modifications

  • Any request for changes must be made in advance and is subject to availability

  • Additional charges may apply for modifications

  • Acute Tourism LLC reserves the right to make changes to itineraries, schedules, or services when necessary

7. User Responsibilities

By using our services, you agree:

  • To follow all local laws and regulations during your travel

  • To respect guidelines provided by tour operators and staff

  • To ensure you are physically and medically fit for activities booked

  • Not to engage in unlawful, abusive, or disruptive behavior

Failure to comply may result in removal from the activity without refund.

8. Liability Disclaimer

  • Acute Tourism LLC acts as a facilitator for travel services and experiences

  • We are not liable for any direct, indirect, or incidental damages arising from your use of our services

  • Participation in activities such as desert safaris, water sports, and adventure experiences is at your own risk

  • We are not responsible for delays, losses, or disruptions caused by third-party service providers

9. Travel Requirements

  • It is your responsibility to ensure you have valid travel documents, including passports, visas, and permits where required

  • Acute Tourism LLC is not responsible for denied entry, delays, or issues arising from incomplete documentation

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Acute Tourism LLC and is protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

11. Privacy

Your use of our services is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined therein.

12. Force Majeure

Acute Tourism LLC shall not be held responsible for failure or delay in performance due to events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or unforeseen operational disruptions.

13. Governing Law

These Terms of Use shall be governed and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts in the UAE.

14. Amendments

Acute Tourism LLC reserves the right to update or modify these Terms of Use at any time without prior notice. Continued use of our services constitutes acceptance of the revised terms.

15. Contact Information

For any questions or concerns regarding these Terms of Use, you may contact:

Acute Tourism LLC
Email: info@acutetourism.ae
Phone: +971525617202