Privacy Policy
Last updated: 15th June 2025
1. Introduction
Acute Tourism LLC (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our website or booking our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Contact details (phone number, email address)
- Nationality and identification details (if required for bookings)
- Payment-related details (processed securely via third-party providers)
b. Non-Personal Information
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, etc.)
3. How We Use Your Information
We use the collected information to:
- Process and manage bookings
- Provide customer support and respond to inquiries
- Send booking confirmations and service updates
- Improve our website and services
- Comply with legal and regulatory requirements
- Send promotional offers (only if you opt-in)
4. Sharing of Information
We may share your information with:
- Service Providers: Tour operators, transport providers, and partners necessary to deliver your booked services
- Payment Gateways: For secure processing of transactions
- Legal Authorities: When required by law or to protect our rights
We do not sell or rent your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can choose to disable cookies through your browser settings.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors.
11. Changes to This Privacy Policy
Acute Tourism LLC reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
12. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
Acute Tourism LLC
Phone: +971 52 561 7202